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rgba(var(--scms-primary-rgb),.2)}.p-button.scms-icon-btn:focus-visible,.p-button.form-flow-section-nav-btn:focus-visible{box-shadow:0 0 0 3px rgba(var(--scms-purple-rgb),.28)}.p-button.scms-icon-btn:disabled,.p-button.form-flow-section-nav-btn:disabled{opacity:.42;cursor:not-allowed;box-shadow:none}.p-button.scms-icon-btn--sm{width:2.5rem;min-width:2.5rem;height:2.5rem}.p-button.scms-icon-btn--sm .p-button-icon{font-size:1rem}.p-button.scms-icon-btn--danger,.p-button.create-case-action-cancel.form-flow-section-nav-btn{--scms-icon-btn-accent-soft: #fef2f2;--scms-icon-btn-accent-border: #fecaca;color:#b91c1c}.p-button.scms-icon-btn--danger:not(:disabled):hover,.p-button.create-case-action-cancel.form-flow-section-nav-btn:not(:disabled):hover{background:#fee2e2;border-color:#f87171;color:#991b1b}.p-button.scms-icon-btn--success,.p-button.create-case-action-submit.form-flow-section-nav-btn{background:linear-gradient(180deg,#ffffff 0%,var(--scms-primary-light) 100%);border-color:var(--scms-border);color:var(--scms-navy)}.p-button.scms-icon-btn--success:not(:disabled):hover,.p-button.create-case-action-submit.form-flow-section-nav-btn:not(:disabled):hover{background:var(--scms-primary-light);border-color:var(--scms-navy);color:var(--scms-navy)}.p-button.scms-icon-btn--brand{--scms-icon-btn-accent: var(--scms-purple);--scms-icon-btn-accent-strong: var(--scms-purple-dark);--scms-icon-btn-accent-soft: var(--scms-accent-soft);--scms-icon-btn-accent-border: var(--scms-accent-border)}.p-button.p-button-icon-only:not(.p-button-text):not(.p-button-link):not(.chat-composer-send):not(.p-datepicker-trigger),.p-button.scms-circled-icon-btn,.p-button.scms-toolbar-icon-btn{width:2.5rem;min-width:2.5rem;height:2.5rem;padding:0;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;border-width:2px;box-shadow:0 1px 2px rgba(var(--scms-primary-rgb),.1)}.p-button.p-button-icon-only:not(.p-button-text) .p-button-label,.p-button.scms-circled-icon-btn .p-button-label,.p-button.scms-toolbar-icon-btn .p-button-label{display:none!important;width:0;overflow:hidden}.p-button.p-button-icon-only:not(.p-button-text) .p-button-icon,.p-button.scms-circled-icon-btn .p-button-icon,.p-button.scms-toolbar-icon-btn .p-button-icon{margin:0;font-size:1.1rem;font-weight:700;color:inherit}.p-button.p-button-icon-only.p-button-outlined:not(.p-button-text):not(.p-button-danger):not(.chat-composer-send),.p-button.scms-toolbar-icon-btn--secondary.p-button{border:2px solid var(--scms-border);color:var(--scms-navy);background:#fff}.p-button.p-button-icon-only.p-button-outlined:not(.p-button-text):not(.p-button-danger):enabled:hover,.p-button.scms-toolbar-icon-btn--secondary.p-button:enabled:hover{border-color:var(--scms-navy);background:var(--scms-primary-light);color:var(--scms-navy);box-shadow:0 2px 8px #0a2f6b1a}.p-button.scms-toolbar-icon-btn.p-button-success,.p-button.scms-toolbar-icon-btn--primary.p-button{border:2px solid var(--scms-border)!important;color:var(--scms-navy)!important;background:#fff!important;box-shadow:0 1px 2px #0a2f6b14}.p-button.scms-toolbar-icon-btn.p-button-success .p-button-icon,.p-button.scms-toolbar-icon-btn--primary.p-button .p-button-icon{margin:0;font-size:1.12rem;font-weight:700;color:var(--scms-navy)!important}.p-button.scms-toolbar-icon-btn.p-button-success:enabled:hover,.p-button.scms-toolbar-icon-btn--primary.p-button:enabled:hover{border-color:var(--scms-navy)!important;background:var(--scms-primary-light)!important;color:var(--scms-navy)!important;box-shadow:0 2px 8px #0a2f6b1f}.p-button.p-button-icon-only.p-button-success:not(.p-button-outlined):not(.p-button-text):not(.scms-toolbar-icon-btn){border:2px solid var(--scms-border);color:var(--scms-navy);background:#fff}.p-button.p-button-icon-only.p-button-success:not(.p-button-outlined):not(.p-button-text):not(.scms-toolbar-icon-btn):enabled:hover{border-color:var(--scms-navy);background:var(--scms-primary-light);color:var(--scms-navy)}.p-dialog-footer{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}.p-dialog-footer .p-button:has(.p-button-icon):not(.p-button-text){width:2.65rem;min-width:2.65rem;height:2.65rem;padding:0;border-radius:50%}.p-dialog-footer .p-button:has(.p-button-icon) .p-button-label{display:none!important}.p-dialog-footer .p-button:has(.p-button-icon) .p-button-icon{margin:0;font-size:1.05rem}.scms-dialog-footer-actions{display:inline-flex;align-items:center;gap:8px;margin-inline-start:auto}.p-card{border-radius:var(--scms-radius-lg);background:var(--scms-glass-bg);backdrop-filter:blur(var(--scms-glass-blur));-webkit-backdrop-filter:blur(var(--scms-glass-blur));box-shadow:var(--scms-glass-shadow);border:1px solid var(--scms-glass-border);transition:box-shadow .18s ease,transform .18s ease,border-color .18s ease,background .18s ease}.p-card .p-card-body{padding:20px}.p-card .p-card-header{padding-block:14px;padding-inline:var(--scms-dialog-gutter)}.surface-1{border:1px solid var(--scms-surface-border);box-shadow:var(--scms-surface-shadow-1)}.surface-2{border:1px solid var(--scms-surface-border);box-shadow:var(--scms-surface-shadow-2)}.surface-interactive{border:1px solid var(--scms-surface-border);box-shadow:var(--scms-surface-shadow-1);transition:box-shadow .18s ease,transform .18s ease,border-color .18s 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var(--scms-accent-border);color:var(--scms-accent-strong);font-weight:600;font-size:14px}.scms-icon{font-size:var(--scms-icon-md);line-height:1;color:var(--scms-icon-accent);vertical-align:-.12em}.scms-icon--muted{color:var(--scms-icon-muted)}.scms-icon-chip{flex-shrink:0;width:var(--scms-icon-chip-size);height:var(--scms-icon-chip-size);border-radius:10px;display:inline-flex;align-items:center;justify-content:center;background:var(--scms-accent-soft);border:1px solid var(--scms-accent-border);color:var(--scms-icon-accent);font-size:var(--scms-icon-md)}.scms-icon-chip--lg{width:var(--scms-icon-chip-size-lg);height:var(--scms-icon-chip-size-lg);font-size:var(--scms-icon-lg)}.scms-card-header>i,.scms-card-header>.pi,.card-header>i,.card-header>.pi,.scms-form-card-header>i,.scms-form-card-header>.pi{width:var(--scms-icon-chip-size);height:var(--scms-icon-chip-size);border-radius:10px;display:inline-flex;align-items:center;justify-content:center;background:#ffffffa6;border:1px solid var(--scms-accent-border);color:var(--scms-icon-accent);font-size:var(--scms-icon-md);flex-shrink:0}.meta-item .pi,.org-contact .pi,.field-hint .pi,.info-item .pi,.sticky-date-chip .pi,[class*=-hint] .pi:not(.p-button-icon){color:var(--scms-icon-accent);font-size:var(--scms-icon-sm);margin-inline-end:.35rem;vertical-align:-.1em}.p-button .p-button-icon,.p-button .p-button-icon-left,.p-button .p-button-icon-right{font-size:var(--scms-icon-sm)}[dir=rtl] .p-button .p-button-icon-left{margin-left:.45rem;margin-right:0}[dir=rtl] .p-button .p-button-icon-right{margin-right:.45rem;margin-left:0}.p-button.p-button-success:not(.p-button-icon-only) .p-button-icon,.p-button.p-button-success:not(.p-button-icon-only):not(.p-button-outlined):not(.p-button-text) .p-button-icon{color:#fff}.p-button.p-button-icon-only.p-button-success:not(.p-button-outlined):not(.p-button-text):not(.scms-toolbar-icon-btn) 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.p-paginator .p-paginator-icon{color:var(--scms-icon-muted);font-size:var(--scms-icon-sm)}.p-datatable .p-paginator .p-paginator-first:not(.p-disabled):hover .p-paginator-icon,.p-datatable .p-paginator .p-paginator-prev:not(.p-disabled):hover .p-paginator-icon,.p-datatable .p-paginator .p-paginator-next:not(.p-disabled):hover .p-paginator-icon,.p-datatable .p-paginator .p-paginator-last:not(.p-disabled):hover .p-paginator-icon{color:var(--scms-accent-strong)}.p-datatable .empty-state,.empty-state{color:var(--scms-text-secondary);font-size:14px}.empty-state i.pi,.closure-empty-state i.pi{display:block;margin:0 auto 8px;font-size:1.75rem;color:var(--scms-accent);opacity:.85}.scms-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:28px 18px;text-align:center;color:var(--scms-text-secondary)}.scms-empty__icon{width:3rem;height:3rem;border-radius:14px;display:inline-flex;align-items:center;justify-content:center;background:var(--scms-accent-soft);border:1px solid var(--scms-accent-border);color:var(--scms-accent-strong);font-size:1.25rem;margin-bottom:2px}.scms-empty__title{margin:0;font-size:.98rem;font-weight:750;color:var(--scms-text);line-height:1.35}.scms-empty__hint{margin:0;max-width:28rem;font-size:.86rem;line-height:1.5;color:var(--scms-text-secondary)}.scms-live-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#10b981;box-shadow:0 0 #10b9818c;animation:scms-live-pulse 1.8s ease-out infinite;flex-shrink:0}.scms-session-pill{display:inline-flex;align-items:center;gap:.35rem;padding:.12rem .5rem;border-radius:999px;font-size:.75rem;font-weight:650;font-variant-numeric:tabular-nums;letter-spacing:0;background:#ecfdf5;color:#047857;border:1px solid #a7f3d0;white-space:nowrap}.scms-session-pill--off{background:#f8fafc;color:#64748b;border-color:#e2e8f0}@keyframes scms-live-pulse{0%{box-shadow:0 0 #10b98180}70%{box-shadow:0 0 0 6px #10b98100}to{box-shadow:0 0 #10b98100}}@media(prefers-reduced-motion:reduce){.scms-live-dot{animation:none}}.p-datatable .empty-state .scms-empty{padding:18px 12px}.scms-banner{display:flex;align-items:flex-start;gap:12px;padding:12px 14px;border-radius:var(--scms-radius-md);border:1px solid var(--scms-info-border);background:var(--scms-info-soft);color:var(--scms-text);line-height:1.45}.scms-banner>.pi:first-child{flex-shrink:0;margin-top:2px;font-size:1.05rem;color:var(--scms-info)}.scms-banner strong{display:block;font-size:.92rem;font-weight:750;margin-bottom:2px}.scms-banner p,.scms-banner span{margin:0;font-size:.86rem;color:var(--scms-text-secondary)}.scms-banner--warn{background:var(--scms-warn-soft);border-color:var(--scms-warn-border)}.scms-banner--warn>.pi:first-child{color:var(--scms-warn-strong)}.scms-banner--danger{background:var(--scms-danger-soft);border-color:var(--scms-danger-border)}.scms-banner--danger>.pi:first-child{color:var(--scms-danger)}.scms-banner--success{background:var(--scms-success-soft);border-color:var(--scms-success-border)}.scms-banner--success>.pi:first-child{color:var(--scms-success-strong)}.scms-banner--accent{background:var(--scms-accent-soft);border-color:var(--scms-accent-border)}.scms-banner--accent>.pi:first-child{color:var(--scms-accent-strong)}.scms-banner+.scms-banner{margin-top:10px}.case-detail>.scms-banner{margin-block:10px}.p-datatable .p-datatable-loading-icon{color:var(--scms-accent)}.p-dialog .p-dialog-header-icon{width:2rem;height:2rem;border-radius:8px;color:var(--scms-icon-muted);transition:background .15s ease,color .15s ease}.p-dialog .p-dialog-header-icon:hover{background:var(--scms-track);color:var(--scms-text)}.p-menu .p-menuitem-icon{color:var(--scms-icon-accent);font-size:var(--scms-icon-sm)}.p-chip .p-chip-icon{color:var(--scms-icon-accent)}.p-tag .p-tag-icon{font-size:.75rem}.p-accordion .p-accordion-header-link .p-accordion-toggle-icon{color:var(--scms-accent-strong)}.p-calendar .p-datepicker-trigger.p-button.p-button-icon-only{width:2rem;min-width:2rem;height:2rem;padding:0!important;margin:0;border:none!important;background:transparent!important;color:var(--scms-accent-strong)!important;box-shadow:none!important;border-radius:8px!important}.p-calendar .p-datepicker-trigger.p-button.p-button-icon-only:enabled:hover{background:var(--scms-accent-soft)!important;border:none!important;color:var(--scms-accent)!important}.p-calendar .p-datepicker-trigger.p-button.p-button-icon-only:focus,.p-calendar .p-datepicker-trigger.p-button.p-button-icon-only:enabled:active{background:var(--scms-accent-soft)!important;border:none!important;color:var(--scms-accent-strong)!important;box-shadow:0 0 0 2px var(--scms-focus-ring)!important}.p-calendar .p-datepicker-trigger.p-button .p-button-icon,.p-calendar .p-datepicker-trigger.p-button .p-icon,.p-calendar .p-datepicker-trigger.p-button svg{color:var(--scms-accent-strong)}.p-dropdown .p-dropdown-trigger,.p-multiselect .p-multiselect-trigger{color:var(--scms-icon-muted)}.p-dropdown:not(.p-disabled):hover .p-dropdown-trigger,.p-multiselect:not(.p-disabled):hover .p-multiselect-trigger{color:var(--scms-accent-strong)}.scms-back-to-list-btn.p-button.p-button-text{border:1px solid var(--scms-accent-border);background:var(--scms-accent-soft);color:var(--scms-accent-strong);border-radius:999px;padding:.4rem .85rem;transition:all .18s ease}.scms-back-to-list-btn.p-button.p-button-text:hover{background:var(--scms-primary-light);border-color:var(--scms-accent-border);color:var(--scms-accent-strong);transform:translateY(-1px)}.scms-back-to-list-btn .p-button-icon{font-size:.85rem}.p-datatable{border:1px solid var(--scms-table-border);border-radius:var(--scms-table-radius);overflow:visible;background:#fff;box-shadow:0 6px 20px #0f172a0d}.p-datatable .p-datatable-wrapper,.p-datatable .p-datatable-table-container{overflow:auto;-webkit-overflow-scrolling:touch;border-radius:var(--scms-table-radius);max-width:100%}.p-datatable:has(.p-paginator) .p-datatable-wrapper,.p-datatable:has(.p-paginator) .p-datatable-table-container{border-bottom-left-radius:0;border-bottom-right-radius:0}.p-datatable .p-paginator{border-bottom-left-radius:var(--scms-table-radius);border-bottom-right-radius:var(--scms-table-radius)}.p-datatable .p-datatable-header,.p-datatable 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var(--scms-focus-ring)}.p-button.p-button-outlined{border-color:var(--scms-accent-border);color:var(--scms-accent-strong);background:#fff}.p-button.p-button-outlined:enabled:hover{background:var(--scms-accent-soft);border-color:var(--scms-accent);color:var(--scms-accent-strong)}.p-dropdown,.p-multiselect,.native-select{min-height:2.5rem;border-radius:10px;border:1px solid var(--scms-border);background:#fff}.native-select{width:100%;padding:.5rem .75rem;color:var(--scms-text)}.native-select:hover,.native-select:focus{border-color:var(--scms-accent);outline:none;box-shadow:0 0 0 2px var(--scms-focus-ring)}.list-select,.filter-select{box-sizing:border-box;min-height:2.5rem;border-radius:10px;border:1px solid var(--scms-border);background:#fff;padding:.5rem .75rem;color:var(--scms-text);min-width:min(12rem,46vw)}.list-select:hover,.filter-select:hover,.list-select:focus,.filter-select:focus{border-color:var(--scms-accent);outline:none;box-shadow:0 0 0 2px var(--scms-focus-ring)}[dir=rtl] 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var(--scms-border);padding:.2rem .45rem}.p-datepicker .p-datepicker-header .p-datepicker-prev,.p-datepicker .p-datepicker-header .p-datepicker-next{width:2rem;height:2rem;border-radius:8px}.p-datepicker .p-datepicker-buttonbar .p-button{min-width:88px}.p-datepicker{border:1px solid var(--scms-border);border-radius:var(--scms-radius-md);background:#fff;box-shadow:var(--scms-surface-shadow-2)}.p-datepicker .p-datepicker-header{background:var(--scms-primary-light);border-bottom:1px solid var(--scms-border);color:var(--scms-primary)}.p-datepicker .p-datepicker-header .p-datepicker-title .p-datepicker-year,.p-datepicker .p-datepicker-header .p-datepicker-title .p-datepicker-month{color:var(--scms-primary);font-weight:700}.p-datepicker .p-datepicker-header .p-datepicker-prev,.p-datepicker .p-datepicker-header .p-datepicker-next{color:var(--scms-primary)}.p-datepicker .p-datepicker-header .p-datepicker-prev:enabled:hover,.p-datepicker .p-datepicker-header 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.p-dropdown-clear-icon{left:2.5rem;right:auto}.p-tag{border-radius:6px;font-size:12px;font-weight:500}.p-tag.p-component:not(.p-tag-success):not(.p-tag-warning):not(.p-tag-danger):not(.p-tag-info){background:#e8eef3;color:#475569;border:1px solid #d1dbe8;font-weight:600}.p-tag.p-tag-info{background:var(--scms-primary-light);color:var(--scms-primary-dark);border:1px solid rgba(var(--scms-primary-rgb),.28);font-weight:600}.p-tag.p-tag-success{background:var(--scms-success-soft);color:var(--scms-success-strong);border:1px solid var(--scms-success-border);font-weight:600}.p-tag.p-tag-warning{background:var(--scms-attention-soft);color:var(--scms-attention-strong);border:1px solid var(--scms-attention-border);font-weight:600}.p-tag.p-tag-danger{background:#fce8ec;color:var(--scms-red-dark);border:1px solid #f0c4cc;font-weight:600}.p-badge.p-badge-success{background:var(--scms-success);color:#fff}.p-badge.p-badge-info{background:var(--scms-primary-dark);color:#fff}.p-tag.p-tag-success.case-status-closed-tag{background:linear-gradient(145deg,var(--scms-navy) 0%,var(--scms-purple) 58%,var(--scms-purple-dark) 100%);color:#fff;border:1px solid rgba(255,255,255,.18);box-shadow:0 2px 14px rgba(var(--scms-purple-rgb),.28),inset 0 1px #fff3;font-weight:700;letter-spacing:.01em}.p-dialog:not(.scms-ai-assist-dialog) .p-dialog-header{background:var(--scms-primary-light);color:var(--scms-primary);font-weight:600}.p-dialog .p-dialog-content{padding:20px}[dir=rtl] .p-dialog .p-dialog-content,[dir=rtl] .p-sidebar .p-sidebar-content,[dir=rtl] .p-card .p-card-body,[dir=rtl] .p-panel .p-panel-content,[dir=rtl] .p-fieldset .p-fieldset-content,[dir=rtl] .p-dialog .p-dialog-header,[dir=rtl] .p-panel .p-panel-header,[dir=rtl] .p-fieldset .p-fieldset-legend,[dir=rtl] .p-tabview 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.p-menuitem-link{background:#fff5f5!important;color:var(--scms-danger)!important}.p-menu.forms-list-row-menu .p-menuitem.forms-row-menu-danger:not(.p-disabled) .p-menuitem-icon,.p-menu.forms-list-row-menu .p-menuitem.forms-row-menu-danger:not(.p-disabled) .p-menuitem-text{color:#dc2626!important}.p-menu.forms-list-row-menu .p-menuitem.forms-row-menu-danger:not(.p-disabled) .p-menuitem-link:hover{background:#dc26261f!important;color:#991b1b!important}.p-menu.questions-list-row-menu{min-width:10rem}.p-menu.questions-list-row-menu .p-menuitem.questions-row-menu-danger:not(.p-disabled) .p-menuitem-link{background:#dc2626!important;color:#fff!important}.p-menu.questions-list-row-menu .p-menuitem.questions-row-menu-danger:not(.p-disabled) .p-menuitem-icon,.p-menu.questions-list-row-menu .p-menuitem.questions-row-menu-danger:not(.p-disabled) .p-menuitem-text{color:#fff!important}.p-menu.questions-list-row-menu .p-menuitem.questions-row-menu-danger:not(.p-disabled) 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